Refund policy

1. Return Policy

Since Venus is a small shop working with one-of-a-kind vintage objects, each object in Venus’ collection is truly unique. Vintage pieces are delicate objects, and Venus treats them with special care. Venus is able to accept a return only if an object was described incorrectly or arrives damaged.

Venus knows that shopping online can sometimes feel uncertain, so Venus encourages you to take a moment to read through the product details carefully before making a purchase. And if you ever feel unsure or need more information, just send Venus a message—Venus will help you!

If something seems off—like incorrect size details, visible stains, or unexpected damage—please reach out to Venus at info@venusasajeans.com within 14 days of your purchase. Don’t forget to include your invoice.

1.1 A 14-day return policy applies, meaning you have 14 days from receiving the product to request a return. 
1.2 To qualify for a return, the product must be in the same condition in which it was received, unused, with tags/labels attached, and in its original packaging.
1.3 The return shipping fee is not covered by Venus.
1.4 To initiate a return, you may contact Venus at info@venusasajeans.com. Returns must be sent to the following address:


Paczkomat Inpost WAW724M

ul. Balladyny 3C

02-553 Warsaw, Poland


If your return concerns an order outside Poland, contact Venus via the same email address.

1.4 Items sent back without first requesting a return will not be accepted. 
1.5 Refund timeframe. A refund will be issued within 14 days from the day the returned product is received.

If you have any questions regarding returns, you may always contact Venus at info@venusasajeans.com.

2. Complaints Regarding Goods (Warranty for Lack of Conformity)

2.1 The Customer has the right to file a complaint if the purchased product is not in conformity with the contract, in accordance with applicable laws, including EU Directive 2019/771, the Polish Consumer Rights Act, and the Polish Civil Code.
 
2.2 A complaint may be submitted by email at info@venusasajeans.com
 

or in writing to the Venus’ address indicated in these Terms.


The complaint should include:

  • Customer’s name and contact details,

  • order number,

  • description of the lack of conformity,

  • the Customer’s preferred remedy (repair, replacement, price reduction, or — if applicable — withdrawal from the contract).


2.3 The Seller undertakes to review the complaint within 14 calendar days from the date of receipt.
 Failure to respond within this timeframe shall mean that the complaint is deemed accepted. 
2.4 If the complaint is accepted, the Seller will, at no cost to the Customer: 

  • repair the product or

  • replace it with one that is in conformity with the contract.

    If repair or replacement is impossible or would impose disproportionate costs, the Customer may request a price reduction or withdraw from the contract (withdrawal is not available in cases of minor non-conformity).


2.5 The Customer does not bear any costs related to submitting a justified complaint, including the cost of returning the product, its repair, or its replacement. 

Vintage products may exhibit natural signs of wear (such as slight fraying or discoloration), as described in the product listing.


These characteristics are inherent to vintage items and do not constitute a lack of conformity.